The Core Dump

It updates the blog, or it gets the hose again.

“Legacy Service End of Life”

Joyent decides to screw over its VC customers and handles it poorly to say the least.

UPDATE Aug. 22, 2012: Joyent has come to its senses and offered a refund or 5 years credit for hosting. Personally, I never wanted a refund, but I wanted the offer of a refund. So, the nerd rage is receding, though I for one remain upset about the passive-aggressive tone of the original email and the execrable way Joyent has been communication during this upset. /UPDATE

I’ve been a Joyent customer since 2005, when I signed up for one of their “VC” deals, where they were trying to bootstrap the company and offered lifetime accounts in exchange for several hundred dollars up front. It was a great deal and I jumped on it. Apart from the obviously great deal of having all my hosting paid up forever, it felt great to help a cool company, a zero bullshit company.

Today I woke up to an email that began:

We’ve been analyzing customer usage of Joyent’s systems and noticed that you are one of the few customers that are still on our early products and have not migrated to our new platform, the Joyent Cloud.

That’s right. The company I helped bootstrap1 is blaming me for using the product I paid for. I don’t think there’s any way to get more passive-aggressive than that.

Now, I understand the company has changed, technology has changed, they have to adapt, blah blah. I get that and have no problem with it. But insinuating I’m doing something wrong? That’s pretty low.

I’m incredibly disappointed. But I can take a hint. So now my sites, including this one, are hosted by WebFaction. The DNS has barely propagated, but there it is. I’ll keep paying them and hopefully they’ll keep hosting me.

It reminds me of the old joke:

“How do you say ‘eff you’ in California?”

“Trust me.”

(If you’re interested, you can experience the nerd rage this is causing on Joyent’s own community forums.)

  1. Yes, I know, in an infinitesimal way, but still.

Posted Thursday, 16 August, 2012 by

« Book roundup, part seven

 »


For your enjoyment, the 10 latest posts

Book roundup, part eleven

Another book roundup, including some stellar athletes and soldiers, what might be the most jaded, soul-weary protagonist ever, and some grimdark fantasy.

Paywalls and tinfoil hats

The Internet is getting creepy, and Nic is breaking out his tinfoil hat after newspaper paywalls push him over the edge.

OK then, Mr. Gekko

Nic is tired of tech sites obsessing over Apple’s financials and business strategy. So very tired.

Read this book: Salt Sugar Fat

Nic reads a book about the processed food industry and is incensed.

The cargo cult of technology

Computers are complicated. This brings out the irrational in people.

Seen a Rechthaberei lately?

Nic proposes the loan word Rechthaberei be incorporated into American English.

Book roundup, part ten

The Core Dump is back! Books were read during the hiatus. Includes The Coldest Winter, Oh, Myyy!, Tough Sh*t, The Revolution Was Televised, The Rook, Mr. Penumbra’s 24 Hour Bookstore, Gun Machine, Fortress Frontier, Standing in Another Man’s Grave, and The Memory of Light.

The Core Dump is hibernating

This site will return in February.

Book roundup, part nine

From a true patriot to a world-weary detective, a dead god, and a civilization about to sublime from the galaxy, this book roundup spans the gamut. Includes Where Men Win Glory, Wild, Inside the Box, The Black Box, Three Parts Dead, Red Country, and The Hydrogen Sonata.

Ode to joy

Springsteen gives a concert in Phoenix. It’s fantastic.

Want to comment? I'm @niclindh on Twitter.