The Core Dump

The Core Dump is the personal blog of Nic Lindh, a Swedish-American pixel-pusher living in Phoenix, Arizona.

[By Nic Lindh on Friday, 07 November 2003]

The meaning of unsupported

Reading through the forums on Macintouch, MacFixit, and those sorts of sites, there seems to be a great deal of confusion regarding the meaning of the word “unsupported.” If you call Apple, Microsoft, Dell, or whoever made the product you’re having a problem with, and they tell you that what you’re trying to do is unsupported, that does not necessarily mean that it’s impossible or will not work. All unsupported means is “we’re not going to spend the time to tell you how to do it.” That’s all. Now, what you’re trying to do may actually not be possible. It may not be within the realm of possibility to get your ImageWriter working with your Dell laptop. But that’s not what it means when Dell tells you it’s unsupported. It’s just not a part of what the company feels they need to help you accomplish. Hence, unsupported.

Remember that customer support is a necessary evil for companies. Every dime Dell has to spend on having somebody in a cubicle tell somebody how to install a printer driver is a dime that doesn’t go into the share holders’ pockets. There’s a fine line: Make your tech support to skimpy, and you’ll get a bad name among consumers; make it too extensive, and you’ll bleed money like a stuck pig.

Also bear in mind when you make that tech support call that phone support is the rat-infested, cholera-plagued trench of the tech industry. The perceived helpfulness of the rep you talk to will be influenced by your own attitude. If you’re friendly and respectful, you’ll get a lot further than if you treat the rep like a serf. Trust me on this. You’re probably frustrated when you call, since obviously something isn’t working right, but taking that frustration out on the rep will not help anybody.

Oh, and threatening to never buy the company’s products again will not cut you any ice whatsoever.

You have thoughts? I’m @niclindh on Twitter and I want to know what you think.

Enjoy the latest posts!

Feline Follies Presents: The Uninvited

We are entertained by feline drama during quarantine.

Thursday, 02 July, 2020

It is certain, in any case, that ignorance, allied with power, is the most ferocious enemy justice can have.

―James Baldwin


Book roundup, part 30

Back once again with the sci-fi and general calamity. Includes The End is Always Near, Eat the Apple, A Memory Called Empire, Gideon the Ninth, Infinite Detail, Permafrost, Fallen, and The October Man.

Monday, 20 January, 2020

The master’s tools will never be used to dismantle the master’s house.

Audre Lorde


Any sufficiently advanced incompetence is indistinguishable from malice.

―Grey’s Law


Impressions moving from an Apple Watch Series 3 to Series 5

Is there reason to upgrade from a 3 to a 5?

Friday, 27 September, 2019

Plans are worthless, but planning is everything.

—Dwight Eisenhower


Often injustice lies in what you aren’t doing, not only in what you are doing.

―Marcus Aurelius


Die in a ditch

After all these years, Nic still can’t understand the American attitude to healthcare.

Tuesday, 13 August, 2019

The big thieves hang the little ones.

―Czech Proverb


Book roundup, part 29

A sci-fi and fantasy heavy installment that includes The Valedictorian of Being Dead, The Mastermind, Broadsword Calling Danny Boy, Tiamat’s Wrath, The Raven Tower, The Liberation, The Light Brigade and Cryptonomicon.

Tuesday, 14 May, 2019

Politics is not the art of the possible. It consists in choosing between the disastrous and the unpalatable.

―Kenneth Galbraith


Book roundup, part 28

Includes The Incomplete Book of Running, Aching God, The Murderbot Diaries, Lies Sleeping, The Consuming Fire, and Rendezvous with Rama.

Sunday, 17 February, 2019

Las Vegas trip report

Did you know Las Vegas is kind of nutty?

Monday, 31 December, 2018

Book roundup, part 27

Includes Hollywood Dead, Tales from the Loop, Things from the Flood, The Court of Broken Knives, and Port of Shadows.

Friday, 19 October, 2018

To see what is in front of one’s nose needs a constant struggle.

—George Orwell


“Cancel everything. You’re going into emergency surgery today”

Nic has a retinal tear and has his vision is saved by a laser.

Sunday, 02 September, 2018

Book roundup, part 26

Includes The Storm Before the Storm, White Trash, Calypso, Tell the Machine Goodnight, Prince of Fools, and Provenance.

Friday, 03 August, 2018

Renewing the nerd card: Installing Ubiquiti UniFi in the house

The Internet tells Nic to install Ubiquiti gear in his house, so he does, and now he has thoughts.

Friday, 29 June, 2018

The greater the ignorance the greater the dogmatism.

—Sir William Osler


About The Core Dump

The Core Dump is the online home of Niclas Lindh, a Swedish-American man in Phoenix, AZ.

Read more about this site and Nic.



Subscribe to the RSS feed like the h4x0r you are

Nic around the web

Creative Commons

This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 License.
Creative Commons License


The Core Dump is built with Jekyll, coffee, and giving a crap.