[By Nic Lindh on Friday, 12 March 2004]
Yup, still obsessing about the AT&T “valued customer” “upgrade” from a T68i (Mercedes) to a T226 (Yugo). Called AT&T yesterday and talked to a pretty stressed-out customer service rep. Basically the script as of yesterday is (paraphrasing here): “We sent you the T226 to enable you to get access to all of our fabulous new technologies, but you don’t have to use it. You can still use the T68i, but you won’t get the new technologies.”
“New technologies” is kind of a cute way to put the fact that future coverage build-out will happen on a band my phone can’t use.
Since I didn’t feel like being a raging asshole to the guy, no T616 for me. At this point I’m pretty much sure I’m going to switch providers, but it’s probably a good idea to call them back and let them know that.
Then today I got a phone call from SonyEricsson, asking me to return the T68i. Told them that, no, I’m not going to do that, but they can have the POS T226 if they want. No, they don’t want the T226, and I don’t actually have to send the T68i back. Expressed my displeasure with the “upgrade” program, which diatribe it sounded like the phone rep had heard before.
Both reps I talked to seemed really stressed out, even to the point where the AT&T rep’s voice literally started quivering when I told him that I was not pleased about getting a non-Bluetooth phone. Sucks to be on the receiving end of customer push-back stemming from idiotic corporate decisions, so I was nice to both of the reps.