[By Nic Lindh on Tuesday, 24 February 2004]
Achingly true tell-all article in Salon about the miserable hell that is technical phone support. [Reading full article requires sitting through soul-stealing interstitial ad.]
Learn to recognize the punter, the gifter, and the reformatter. Learn why their incompetence is actually a quite rational survival strategy. Learn the business reasons why technical phone support will never do anything but stink.