Achingly true tell-all article in Salon about the miserable hell that is technical phone support. [Reading full article requires sitting through soul-stealing interstitial ad.]
Learn to recognize the punter, the gifter, and the reformatter. Learn why their incompetence is actually a quite rational survival strategy. Learn the business reasons why technical phone support will never do anything but stink.
Music: Stream from Secret Agent
Includes The Incomplete Book of Running, Aching God, The Murderbot Diaries, Lies Sleeping, The Consuming Fire, and Rendezvous with Rama.
Did you know Las Vegas is kind of nutty?
Includes Hollywood Dead, Tales from the Loop, Things from the Flood, The Court of Broken Knives, and Port of Shadows.
Nic has a retinal tear and has his vision is saved by a laser.
Includes The Storm Before the Storm, White Trash, Calypso, Tell the Machine Goodnight, Prince of Fools, and Provenance.
The Internet tells Nic to install Ubiquiti gear in his house, so he does, and now he has thoughts.
What I wish I’d known when I started podcasting.